aged care

Planning for emergencies – Health care facilities

Basically there are to document that will guide you through the process of establishing Aged Care Policies and Procedures for emergencies and they are as follows:

Australia Standards:

  1. AS 4083-2010 Planning for emergencies – Health care facilities
  2. AS 3745-2010 Planning for emergencies in facilities

It is also important that a qualified emergency manager provided guidance when establishing policies and procedures.


All aged care facilities are responsible for providing quality care and services to their residents during emergencies. Therefore Aged Care policies and procedures help managers perform their duty of care responsibilities. If the accommodation of the residents becomes compromised, for whatever reason , the department of health can offer emergency accommodation. But that doesn’t mean an aged care facility shouldn’t have a plan for emergency itself.

Aged Care Policies and Procedures and weather related emergencies

It’s easy to believe that your town or country won’t impact the current weather or natural disaster. The truth is, situations change rapidly. It often starts with a small event leading to a massive emergency. Whether your facility is in a country, a suburb, or any other location of the city, it’s never an excuse not to have an emergency or evacuation plan in place.

How Can An Aged Care Facility and make their policies and procedures relevant?

There are a number of national protocols for an emergency and unforeseen events, however, all facilities are required to have a plan based on their state and territory requirements.
All aged care facilities and providers must deliver quality care and services to their residents. For instance, your facility is located in an area where the weather has a history of being unpredictable, be prepared for all events. Your facility’s residents must have alternative accommodations in case of an emergency evacuation.

These tips might help you prepare workable and effective policies and procedures:

• Take into consideration the range of hazards that may affect your facility
• Make sure reasonable measures are in place to ensure your facility can withstand all hazards
• Develop an emergency risk management plan addressing the needs of care recipients in case they are isolated from communication, medical supplies, power, food, and even water
• Determine the staffing requirements to meet the needs of the recipients during the event of an emergency
• Make arrangements for transportation to transfer the care recipients to the alternative accommodation safely
• Contact the local emergency services to get advice and ensure the service is aware of the location of your facility, its size, and the needs of your residents
• Make sure your key personal have access to the contact details of the local emergency service
• Develop a plan for recovery following the event

On of the most important aspect of Aged Care policy and procedures is to test and practice. Such policy and procedures are useless without this aspect being implemented. Planning a non disruptive exercise program for staff and residents will ensure policy and procedures provide the direction they are designed to for.

Recovery after an emergency

In Australia we have very competent emergency services. Even so, you know the residents better than anyone and it is essential that you are able to provide care remote from emergency service activity. An extension to the facility policy and procedures may be a business continuity plan, which also needs to be practiced.

To reduce stress, it’s best to have an emergency bag ready. It’s a first-aid kit that has all supplies to address the emergency. It’s a good idea to have a survival kit ready for reducing the burden of your staff. The bag must include basic items such as food, water, money, first aid kit, radio, torch, basic toiletries, phone, charger, and any other essential you find mandatory.
Having a TV, radio, or the Internet to keep informed about the disaster or event is important too. Listening to the radio can give you updates on the event constantly. You will also find out about road closures and reopening of the highways.

Bottom Line

Don’t take aged care policies and procedures and emergency planning for granted. It is appropriate and can save a lot of money and heartache to bring in a  emergency planning consultants near your location. They will help you identify specific needs and plan for the emergency to ensure the residents of your aged care facility get all the mandatory care they need.


By Ken Walker

Hi, I'm Ken. I am the owner and senior director of Syncretic training Group Pty Ltd. If you have any questions about the website content or require guidance please let us know we are always happy to help.

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